Privacy policy

Last updated: July 25, 2026

Privacy Policy

Welcome to [HOPNIX]. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your information when you visit our website or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

When you place an order, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment information (processed securely by our payment partners; we do not store your complete card or banking details)

  • Order history

  • Any information you voluntarily provide to us

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage data

  • Pages viewed

  • Time spent on pages

  • Referring website

  • Date and time of your visit

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Verify transactions and prevent fraud

  • Communicate order updates

  • Respond to enquiries

  • Improve our website and services

  • Personalise your shopping experience

  • Send promotional emails, offers, or newsletters (only where permitted or with your consent, where required)

  • Comply with legal obligations

  • Maintain the security and integrity of our services

3. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies may be used to:

  • Remember your preferences

  • Keep items in your shopping cart

  • Enable essential website functionality

  • Analyse website traffic

  • Improve website performance

  • Support marketing and advertising activities where applicable

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

4. Third-Party Services

We may use trusted third-party service providers to operate our business and provide services such as:

  • Payment processing

  • Shipping and logistics

  • Website hosting

  • Analytics

  • Marketing and email communications

  • Customer support

These providers receive only the information reasonably necessary to perform their services and are expected to protect your information appropriately.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites.

5. Payment Information

Payments made through our website are processed by secure third-party payment providers.

We do not store your complete debit card, credit card, UPI PIN, CVV, or online banking credentials on our servers.

Please review the privacy policies of the payment providers you choose to understand how they process your information.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, disclosure, or alteration.

These measures may include:

  • Secure website encryption (HTTPS/SSL)

  • Restricted access to personal information

  • Secure payment processing

  • Regular security monitoring and updates

While we strive to protect your information, no method of electronic transmission or storage is completely secure. Accordingly, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Complete transactions

  • Meet legal, tax, accounting, or regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, we will take reasonable steps to delete or anonymise it, unless we are legally required to retain it.

8. Your Rights

Subject to applicable law, you may have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information where appropriate

  • Withdraw consent where processing is based on consent

  • Opt out of promotional communications

  • Request information about how your data is processed

  • Lodge a complaint with the appropriate authority if you believe your privacy rights have been violated

To exercise these rights, please contact us using the details provided below.

9. Children's Privacy

Our website is not intended for children under the age required by applicable law to provide their own consent. We do not knowingly collect personal information from children without appropriate authorisation. If we become aware that such information has been collected inadvertently, we will take reasonable steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

Any updates will be posted on this page with the revised Effective Date. Continued use of our website after changes are posted constitutes acceptance of the updated Privacy Policy.

11. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Store Name: [HOPNIX]

Email: [support@hopnix.store]

We will make reasonable efforts to respond to your enquiry promptly.

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and handling of your information as described above.