Refund policy

Return & Refund Policy

At Hopnix, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read this Return & Refund Policy carefully before making a purchase.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product is damaged, defective, or incorrect.

  • The item is unused, unworn, and in its original condition.

  • The product is returned with its original packaging, tags, manuals, and accessories.

  • You provide proof of purchase or your order number.

We reserve the right to refuse returns that do not meet these conditions.

2. Items That Cannot Be Returned

The following items cannot be returned unless they arrive damaged, defective, or incorrect:

  • Personal care and hygiene products

  • Food, beverages, or consumable items

  • Herbal or wellness products that have been opened or used

  • Gift cards

  • Downloadable digital products

  • Products marked as Final Sale or Non-Returnable

3. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 12 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos of the product and packaging

After verification, we will arrange a replacement, refund, or another appropriate resolution.

4. Return Process

To initiate a return:

  1. Email us at support@hopnix.store.

  2. Include your order number and the reason for the return.

  3. Wait for our approval and return instructions.

  4. Pack the item securely and send it to the return address provided by our support team.

Returns sent without prior approval may not be accepted.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

Shipping charges and any optional service fees are non-refundable unless the return is due to our error.

6. Exchanges

We offer exchanges only if the item:

  • Arrives damaged

  • Is defective

  • Is different from what you ordered

Exchange requests are subject to product availability.

7. Return Shipping

If the return is due to our mistake (wrong item, damaged product, or defective product), Hopnix will bear the return shipping cost.

For approved returns due to other reasons, the customer may be responsible for return shipping charges.

8. Order Cancellation

Orders may be cancelled before they are processed or dispatched.

Once an order has been shipped, it cannot be cancelled. Eligible orders may be returned after delivery according to this policy.

9. Non-Delivery

If your order is lost in transit or cannot be delivered, please contact us as soon as possible.

We will coordinate with our shipping partner to investigate the issue and provide an appropriate resolution.

10. Fraud Prevention

To protect our customers and our business, Hopnix reserves the right to reject return or refund requests where fraud, abuse of the return policy, or suspicious activity is reasonably suspected.

11. Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Store Name: Hopnix

Email: support@hopnix.store

We strive to respond to all customer enquiries within 24–48 business hours.