Terms of service

Terms of Service

Welcome to Hopnix. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please refrain from using our website.

1. Account Terms

To access certain features of our website, you may be required to create an account.

By creating an account, you agree to:

  • Provide accurate, current, and complete information.

  • Maintain the confidentiality of your account credentials.

  • Be responsible for all activities that occur under your account.

  • Notify Hopnix immediately of any unauthorized use or security breach.

We reserve the right to suspend or terminate accounts that contain false information or violate these Terms.

2. Pricing and Payment

  • All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

  • Prices are subject to change without prior notice.

  • Applicable taxes, shipping charges, and other fees will be displayed during checkout.

  • Payments must be completed using the payment methods available on our website.

  • Orders will only be processed after successful payment authorization.

  • In case of pricing errors, Hopnix reserves the right to cancel or refuse the affected order and issue a full refund if payment has already been received.

3. Product Descriptions

We strive to ensure that all product descriptions, images, specifications, and pricing are accurate.

However:

  • Product colours may vary slightly depending on your device's display.

  • Minor differences in packaging or appearance may occur.

  • We do not guarantee that all descriptions are completely free from errors.

If a product differs significantly from its description, please contact us for assistance.

4. Order Acceptance

Placing an order does not guarantee its acceptance.

Hopnix reserves the right to:

  • Accept or reject any order.

  • Cancel orders due to product unavailability.

  • Cancel orders suspected of fraud or unauthorized transactions.

  • Limit quantities purchased by a customer.

If an order is cancelled after payment, the applicable refund will be processed to the original payment method.

5. Shipping and Delivery

We aim to dispatch orders promptly.

Delivery times are estimates and may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Incorrect delivery information

  • Events beyond our reasonable control

Hopnix is not responsible for delays caused by third-party shipping partners after dispatch.

Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

By placing an order, you agree to the terms outlined in that policy regarding:

  • Return eligibility

  • Refund processing

  • Exchange conditions

  • Non-returnable items

  • Cancellation procedures

7. Prohibited Uses

You agree not to use the website to:

  • Violate any applicable law or regulation.

  • Commit fraud or engage in deceptive practices.

  • Upload or distribute malicious software or harmful code.

  • Interfere with the operation or security of the website.

  • Attempt unauthorized access to our systems or customer accounts.

  • Copy, reproduce, scrape, or misuse website content without prior written permission.

  • Use our services for unlawful or harmful purposes.

Violation of these Terms may result in suspension or permanent termination of access.

8. Intellectual Property

All content available on the Hopnix website, including but not limited to text, graphics, logos, images, product listings, website design, and software, is the property of Hopnix or its licensors and is protected by applicable intellectual property laws.

You may not copy, distribute, modify, or use any content without prior written consent.

9. Limitation of Liability

To the fullest extent permitted by applicable law:

  • Hopnix shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

  • Our total liability for any claim relating to a purchase shall not exceed the amount paid for the relevant product.

  • We do not guarantee uninterrupted or error-free access to the website.

Nothing in these Terms excludes liability where such exclusion is prohibited by law.

10. Indemnification

You agree to indemnify and hold harmless Hopnix, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms or misuse of our website.

11. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or the use of our website shall be subject to the exclusive jurisdiction of the competent courts located in [bhopal,madhya pradesh], India.

13. Changes to These Terms

Hopnix reserves the right to update or modify these Terms at any time.

Any changes will become effective immediately upon publication on this page. Continued use of our website after such changes constitutes your acceptance of the updated Terms.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Store Name: Hopnix

Email: support@hopnix.store

We aim to respond to all enquiries within 24–48 business hours.